If you experience any pain in any of your body parts, physiotherapists are qualified professionals for diagnosis, screening and treatment purposes. We specialise in musculoskeletal disorders, which means that if your pain is originating from your muscles, bones, joints or ligaments, we can help rehabilitate you back to full health. Further, we can also aid in diagnosing and managing symptoms that originate from neurological system (such as nerve impingement) or due to inflammation (such as rheumatoid arthritis)

We are located inside Liverpool Medical Centre at 94 Moore Street, Liverpool

Parking:

- Aldi 90 minute free parking 3 minute walk.

- Northumberland Street car park ticketed 2 minute walk

- 8-10 minute walk from Liverpool Station

- Regular buses to Moore Street, Liverpool

We encourage loose comfortable clothing with fully enclosed shoes. We would also like you to bring all your past medical history, medications, referrals, scans and any other correspondences from your medical practitioners.

1. You can click on the Book Now button at the top of the page and pick the best time that suits you.

2. You can call our reception service on (02) 7251 1475 and they can book in your appointment.

3. If it’s an urgent appointment, please call the above number and we should be able to fit you in on the same day.

Private Patients (No referral)

Initial: $92.50

Follow Up: $87.50

Initial (Pensioner): $87.50

Follow Up (Pensioner): $82.50

Medicare: $75 ($58.30 Medicare rebated into your bank account within 48 hours) *referral necessary & EPC must be valid other private patient fees apply.

Medicare (Pensioner): $75 ($58.30 Medicare rebated into your bank account within 48 hours) *referral necessary

Extended Consult for Multiple Injuries (3 or more complex injuries): $260

Telehealth Consultation: $65

Workers Compensation , CTP, NDIS, DVA and Aged Care: no payments required

Since we are considered primary health care providers, you do not need a doctor’s referral to see a physiotherapist. However, if you need to see us under the Enhance Primary Care Scheme under Medicare, you will require a plan from your regular GP. This will ensure that you get a rebate of $58.30 from Medicare. You will also need a referral and an approved claim number if you are seeing us under the Workers Compensation, CTP, DVA, NDIS or Aged Care Scheme.

Before Booking An Appointment Please Be Aware Of Our Cancellation Policy.

We are 100% committed to helping you achieve your goals. The team promises to deliver above and beyond by providing excellent service and quality treatment. However, to help us assist you better, we ask that you share the same level of commitment.

To ensure your goals are being met, we have updated our cancellation policy to enable us to schedule your regular appointments at preferred times and deliver a consistent level of care.

As a courtesy, we send reminders in advance of your appointment times. If a cancellation is inevitable, please contact us as soon as possible. Appointments are in high demand, and your advanced notice will allow us to provide care to others who are in pain and waiting for an appointment.

We genuinely care about your quality of life and getting you better, but understand things do come up. Nevertheless, the more cancellations that occur, the more time and money it may take to get you back to an injury-free state.

As such, all missed appointments or late cancellations made within 24 hours of your scheduled appointment will result in a cancellation fee of the total cost of service. We do not want to charge this fee to anyone, so we hope by clearly stating our expectations, we don't have to.

To cancel/reschedule please call us on 02 7251 1475 or by replying to your confirmation sms.

*Workers Compensation, CTP, and NDIS clients will be responsible to cover any Cancellation Policy fees that incur.

In short YES. However there are conditions to this.

You must see your GP to see if you are eligible for a specific referral called a Chronic Disease Management Plan (CDM) This may also be referred to as an EPC.
Here is what the CDM form looks like CDM Form

HOW DO I QUALIFY FOR A CDM PLAN?

The CDM plan was introduced to help create a plan of management for people with chronic or terminal conditions. These conditions will generally have been present for 6 months or more. The CDM plan assist people who require multidisciplinary, team-based care from a GP and at least two other health or care providers using a Team Care Arrangement (TCA). Your CDM needs to be written out to Vital Action Physio or it can be specifically written out to one of our physio’s.

HOW MANY VISITS WILL IT COVER?

You can be covered for up to 5 visits per calendar year. This is determined by your GP and it will be noted on your CDM plan.

'MY GP SAID THAT I WOULD GET 5 FREE VISITS'

The most common misconception about the TCA process is that it is totally free but this isn’t quite true. At Vital Action Physio we charge you a heavily discount rate of $75 and you will receive a rebate of $58.30 from Medicare.

One way of looking at it is that the rebate amount for Medicare is usually larger than a private health insurance rebate, so whilst not free, it is still good value when you consider the cost of private health Insurance premiums.

NB: if you have reached the Medicare Safety Net level for the year because you have paid a lot of out of pocket costs, the rebate goes up significantly, so the gap would be minimal.

HOW DOES THE MEDICARE REBATE PROCESS ACTUALLY WORK?

If you have a valid CDM plan and TCA referral, you are responsible for paying the full amount at the time of your appointment. If you would like to receive the rebate into your account, this can be done at the time of the consult or you can submit the invoice to Medicare yourself.

Unlike with a GP visit, Medicare doesn’t pay the rebate into a credit account for allied health services. If you do not have a savings/debit card then the paperwork is sent to Medicare and processed manually into their account listed with Medicare (via BSB and Acct number). This can take up to 28 days.